FAQs

 1. What payment methods do you accept?
We accept all major credit cards, PayPal, and any other payment methods, e.g., Apple Pay, Google Pay, etc. Our checkout process is secure and encrypted to protect your payment information.

2. When will my order be shipped?
Orders are typically processed and shipped within 1-10 business days. You'll receive a confirmation email with tracking information as soon as your order is on its way.

3. How do I track my order?
Once your order has shipped, you’ll receive a tracking number via email. You can use this number to track your package through our website or the carrier’s site.

4. Do you offer international shipping?
Yes, we ship to several countries worldwide! Shipping costs and delivery times vary by location and will be calculated at checkout. Please note that customs fees may apply for international orders. Also not all of our products ship worldwide. We do our best.

5. What is your return policy?
We offer a 3 day return policy. If you’re not completely satisfied with your purchase, you can return the item(s) within 3 days of receiving your order for a full refund or exchange. Items must be unused and in their original packaging. our custom products are exclude for this policy.

6. **How do I make a return or exchange?
To start a return or exchange, please contact our customer service team at [your email address]. We’ll provide detailed instructions to ensure a smooth return process.

7. Can I change or cancel my order?**
If your order hasn’t been shipped or prepped yet, we may be able to make changes or cancel it. Please contact us as soon as possible with your order number at elisemer44@yahoo.com.

8. What should I do if my order arrives damaged or incorrect?
We’re here to make it right! If your order arrives damaged or incorrect, please reach out to us within 48 hours of receiving it, and we’ll assist you in resolving the issue.

9. Do you offer discounts or promotions?
Yes! We often run special promotions and offer discounts. Sign up for our newsletter or follow us on social media to stay updated on the latest deals.

10. **How can I contact customer service?
You can contact our customer service team by emailing elisemer44@yahoo.com or by using the contact form on our website. We strive to respond to all inquiries within 24 hours.